SMS Review Request Consent
Information about receiving review request messages via SMS
What Messages Will You Receive?
By providing your phone number, you consent to receive transactional review request messages
Message Types:
You will receive SMS messages requesting feedback and reviews after completing a transaction, service appointment, or purchase with businesses using FiveStars. These messages are sent as a follow-up to your interaction with the business.
When Will You Receive Messages?
Messages are sent after you complete a transaction or service with a business. You may receive:
- An initial review request message shortly after your transaction
- A follow-up reminder message (if you haven't left a review) after a delay period set by the business
Message Frequency:
You will typically receive 1-2 messages per transaction or service appointment. Messages are only sent in relation to transactions you have completed with businesses using FiveStars.
How Do You Consent?
Your consent is obtained when you provide your phone number during a transaction
By providing your phone number during any of the following interactions, you consent to receive review request messages:
- Making a purchase in-store or online and providing your phone number at checkout
- Booking an appointment or service and providing your phone number as part of the booking process
- Creating an account with a business and including your phone number in your profile
- Completing a transaction where you voluntarily provide your contact information
Your consent is voluntary. You are not required to provide your phone number to complete a transaction. However, if you choose to provide it, you consent to receive transactional and follow-up communications related to your purchase or service, including review requests.
How to Opt-Out
You can stop receiving messages at any time
To Stop Receiving Messages:
Reply STOP to any message you receive. You will receive a confirmation message that you have been unsubscribed.
After opting out, you will no longer receive review request messages from businesses using FiveStars. You can opt back in at any time by providing your phone number again during a future transaction.
For Help:
Reply HELP to any message to receive assistance and contact information.
Important Information
Message and Data Rates:
Message and data rates may apply. Standard messaging charges from your mobile carrier will apply to messages you send and receive. Check with your carrier for details about your messaging plan.
Carrier Support:
This service is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Message delivery is subject to your carrier's availability and network coverage.
Privacy:
Your phone number will only be used to send review request messages related to transactions you have completed. We do not sell or share your phone number with third parties for marketing purposes. For more information, please review our Privacy Policy.
Questions or Concerns:
If you have questions about these messages or need assistance, you can:
- Reply HELP to any message
- Contact the business directly
- Email us at admin@getfivestars.xyz
This consent page is provided for informational purposes. By providing your phone number during a transaction, you acknowledge that you have read and understood this consent information.
Last updated: February 20, 2026